Refund policy

We have a 30-day return policy, which means you have 30 days after receiving or purchasing your item to request a return. Item(s) must be in unused, unassembled condition and returned in the original packaging.  Customers are responsible for return labels. Customers are subject to a 30% restocking fee.

Items that are not eligible for return include the following:

  • Used items, including items that have been installed or assembled.
  • Clearance items.
  • Warehouse Deal Items.
  • Custom-made, special-order and made-to-order products.
  • Items marked “non-returnable” in the item description.
  • Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
  • Gift cards
  • Items requested outside of the 30-day return period.

Please be aware of the following information regarding how this process will proceed:

  • All shipping (to and from) costs are deducted from the refund.
  • You will receive an email confirming we received your request that will include additional details on the process.
  • If your return will be coming back via freight truck, we will require you provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
  • Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
  • After American Fire BBQ & Grilling Supply receives and inspects the return, your refund will be issued. If the item being returned has to go to the vendor, that vendor will have to inspect the item(s) once they receive it. Once the vendor has inspected the item(s) and issues American Fire BBQ & Grilling Supply refund, then we will issue the the customer a refund. The processing time for the refund will depend on the payment option used for the order plus any additional time for delivery and inspection. 
  • Any items returned outside of this process or 30-day period are not eligible for a refund.

Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item. 

Damaged Items

When receiving a delivery from The Kansas City BBQ Store, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage. Then please follow the guideline below. 

If there is any damage, contact us at contact@americanfirebbq.com to report the damages. Please include any photos of the damaged product as this helps us verify the damages and file a claim with the shipping company. We will replace damaged pieces at no cost to you. If you do not send us photos to verify the damages we will not be able to replace the damaged items. 

If you have any questions, please feel free to contact us at 816-600-5653.